Terms & Conditions

These Terms & Conditions govern use of MA1 Security & Investigative Services websites, portals, forms, guard-management tools, and communications. By using these services, you agree to these terms and any workplace or client policies that separately apply to you.

Authorized use and accounts

Operational portals are for authorized users only. You must provide accurate information, protect your sign-in credentials, use only your assigned account, and promptly report suspected unauthorized access. Access may be limited, suspended, or terminated to protect MA1, its personnel, clients, residents, or systems.

Operational records

Time entries, locations, checkpoints, reports, schedules, messages, and uploaded evidence must be accurate, work-related, and submitted only when authorized. Do not upload unlawful material, malicious software, or information you are not permitted to collect or disclose. AI assistance may help organize report language, but the submitting user remains responsible for reviewing facts, accuracy, completeness, and professional judgment.

Location-dependent features

Clock-in, clock-out, checkpoints, and related tools may require precise device location and may enforce job-site distance and scheduling rules. Blocking or disabling location can prevent these actions. The portal is intended to collect ongoing location only while a worker is clocked in, subject to device and system operation.

SMS terms

If you opt in, MA1 may send recurring operational text messages, including shift confirmations, schedule changes, open shifts, replacement updates, clock-in reminders, Dispatch messages, weather alerts, and urgent updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of employment or purchase. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages.

Emergency use

The website, chatbot, portal, forms, and text service are not replacements for emergency services. Call 911 for emergencies. Availability, delivery, location accuracy, and response times are not guaranteed.

Third-party services

Features may rely on third-party providers for messaging, maps, weather, calendars, accounting, payments, hosting, or other functions. Those services may have separate terms, availability, and privacy practices. MA1 is not responsible for third-party services beyond what applicable law requires.

Intellectual property and availability

MA1 names, branding, site content, and software interfaces may not be copied or misused without permission. We may update, suspend, or discontinue features, and we do not promise uninterrupted or error-free operation.

Disclaimers and liability

To the extent permitted by law, services are provided “as is” and MA1 disclaims implied warranties. MA1 will not be liable for indirect, incidental, special, consequential, or punitive damages arising from site or portal use. Nothing in these terms limits rights or liability that cannot legally be limited.

Changes and contact

We may revise these terms and will post an updated date. Questions may be sent to guardservices@ma1security.net or 844-621-7324.